About this policy
Kuebird ("we", "our", or "us") provides a badminton queuing app and this informational website. This policy explains how information is handled when you create an account, organize or join a session, belong to a club, join our early access waitlist, or contact us.
Our contact location is Mindanao, Philippines. You can contact the Kuebird operator using the email at the end of this policy. Club organizers also make decisions about the player information they enter and share; contact them about their own records and practices.
This notice explains our practices. It does not replace specific permission or consent where the law requires it.
Account and profile information
When you register, you provide an email address, username, first and last name, gender, password, and a Player, Queue Master, or combined role selection. Players can also provide a skill level. Authentication uses credentials and session information to sign you in, keep you signed in, confirm your email, and support password changes.
Profile changes, role selections, and account-linked player identities help us display the appropriate dashboard and connect you with your sessions. If you contact support, we receive your message, contact details, and information you choose to include. Please do not send your password.
Session, match, and club records
Kuebird handles the information needed to organize games and show their history. Some information comes from you; other information is entered by a Queue Master or generated as a session runs.
An organizer can add a player or guest without that person creating an account. Guest entries contain the supplied name, gender, and skill level. A club guest remains a session-only identity; reusing a recent guest creates a fresh guest entry rather than a club membership or account-wide history.
- Session and court information, including names, schedules, court counts, game limits, availability windows where supported, queue positions, player status, and waiting or match times.
- Match assignments, partners and opponents, results, completed or voided status, games played, Elo changes, skill tiers, wins, losses, and leaderboards.
- Club details, invite codes, membership, ownership and administration roles, membership status, and club session history.
- Optional cost-per-game amounts and paid/unpaid records entered by an organizer. These records can relate to an identifiable player; they are not card details or bank credentials.
- Plan entitlement information used to determine access to Free or Pro features.
Beta testing and early access
If you choose to join the early access waitlist through our linked Google Form, we receive the full name, email address, and response about agreeing to these policies that you submit. Joining is voluntary; you do not need to submit the form to read this website.
We use waitlist responses to coordinate beta testing, contact interested testers, and send the early access updates and launch announcements you request. You can ask us to stop those messages or remove your waitlist information by contacting the email below. Joining the waitlist does not guarantee an invitation or a release date.
Google hosts the form and processes information under its own privacy policies. The form opens outside this website. Do not include passwords or payment details in your response.
Subscriptions and billing information
Pro subscriptions use Google Play Billing in supported Android builds. Google Play processes your payment method and billing transaction under Google's terms and privacy policies.
Kuebird uses purchase and subscription status information to verify purchases, associate Pro access with your Kuebird account, and maintain the appropriate plan entitlement. This information is also used to resolve purchase or access issues.
We do not collect or store full card numbers or bank credentials through Google Play checkout. Court cost and paid/unpaid records are a separate organizer feature and do not process court payments.
Camera and push notifications
The app may request camera access when you choose to scan a session or club QR code. Scanning uses the code to identify the session or club. This feature does not require you to upload a photo library or provide precise location.
Push notifications are optional and available in supported builds. If you opt in, a device push token and notification preferences are used to deliver next-up and court-assigned alerts through the notification infrastructure. Delivery services may process the token, routing information, and alert content.
You can decline camera or notification permission, or revoke it in your device settings. This affects the corresponding feature. Authentication and account-related emails are separate from live queue push alerts; this policy does not describe an email queue-alert feature.
Offline sessions and device storage
Offline personal sessions store their player, court, match, payment-tracking, and summary records on the device. Offline ratings are local. These sessions do not upload or synchronize to the cloud later and do not support clubs, QR joins, remote push, or cross-device access.
The app also stores sign-in session information and cached records needed for previously signed-in offline use. Protect a shared device and review your device's backup settings. Removing app data or uninstalling the app can remove local records, but does not by itself delete an online account or server records.
Kuebird cannot access a local-only session through a cloud account-deletion request. Use the app's session deletion controls or your device's app-data controls for those records.
Why we use information
We use information to provide accounts and authentication, organize queues and courts, suggest matches, record results, maintain clubs and histories, verify subscriptions and determine plan access, send requested alerts, coordinate requested testing and waitlist updates, and respond to support. In-app session analytics describe badminton activity; they should not be confused with advertising tracking.
Processing needed to deliver the service you request is based on providing that service. Where permitted, we also process information for legitimate purposes such as securing accounts, preventing misuse, and resolving support issues, while considering your rights. Legal obligations may require certain processing or retention. Optional processing that requires consent depends on that consent.
We do not sell or rent your personal information, use it for third-party advertising, or send unsolicited marketing. Waitlist messages are limited to the testing, early access, and launch updates you request. If a new use requires additional permission, we will request it separately.
Match suggestions and ratings
Kuebird uses games played, waiting and rest time, Elo, partner and opponent variety, gender composition, skill differences, and past player chemistry to suggest doubles matches. It can show team balance, predicted win probability, projected rating changes, and estimated waiting or court time.
Results update ratings and statistics, which can affect skill tiers, leaderboard positions, and later suggestions. Queue Masters can adjust proposed teams and record or void results. Suggestions and estimates are not guarantees of equal ability, a particular result, or a start time.
If an entry or result is wrong, contact the organizer and, if needed, Kuebird support. Manual game-count corrections do not create completed matches or change global Elo.
What other people can see
Kuebird is a shared session-management service. Depending on their role and participation, session organizers, other participants, and club members can see relevant player names, skill information, ratings, queue or court status, match teams and results, histories, and leaderboards. Payment-tracking information is used in organizer views.
An account email and authentication credentials are not intended to be displayed as public queue or leaderboard information. Do not put private contact details in a player, session, or club name.
Joining a club or session means relevant activity is shared within that setting. Club owners and admins can manage information according to their permissions. Leaving a club, removal from a club, or archiving a club does not automatically erase historical matches or membership records.
Service providers and other disclosures
Operating online features involves providers for authentication, hosting and databases, account email delivery, and supported push delivery. They process the information necessary for their role on our behalf or under their applicable service terms. Website hosting can also process network request information needed to deliver and secure this site.
Provider infrastructure can process or store information outside the Philippines. The operator's location does not mean every server is located there. When cross-border processing occurs, applicable privacy requirements and appropriate safeguards apply.
We may disclose information when legally required, to address misuse or protect rights and safety where lawful, or as part of a business transfer. A transfer remains subject to applicable privacy obligations, and we will provide notice of material changes where required. These disclosures do not permit selling personal information for advertising.
Retention and account deletion
We retain online account, activity, and waitlist information while it is needed to provide the service and requested testing or launch updates, maintain the histories you and your club use, resolve disputes, secure the service, or meet legal obligations. A Free history-display limit does not mean older records have been deleted. Archived clubs and former memberships may retain relevant historical records.
You can request account deletion by emailing us from the address associated with your account. We may ask for proportionate verification to prevent unauthorized deletion. We will explain the request's scope, any information that must be retained, and the applicable completion timeframe when handling it.
When a request can be fulfilled, personal information is deleted or de-identified as appropriate. Shared records, legally required records, security records, and backup copies may need different treatment or a limited retention period.
Account deletion does not cancel a Google Play subscription. Manage or cancel your subscription separately in Google Play before requesting deletion. Google handles its own billing and transaction records under its policies; deleting a Kuebird account does not delete those Google records.
Your privacy rights and choices
Depending on applicable law, you may request access to your personal information, correction of inaccurate information, deletion or blocking where appropriate, or portability where it applies. You may also object to certain processing or withdraw consent for processing that depends on consent. Withdrawal does not undo earlier lawful processing and may affect the corresponding feature.
The app supports editing your name and gender, and a player's skill level. Contact us for other account changes or privacy requests. We will assess requests under applicable law, explain relevant limits, and verify identity when necessary. You may raise a concern with the Philippine National Privacy Commission or your applicable privacy authority.
This website and third-party links
This website provides product and policy information. It does not offer account registration, collect court payments, or include advertising cookies or an analytics tracker in its application code. Local fonts and app images are served with the website. Hosting services may still process IP addresses and request logs for delivery and security.
Links to external websites, email applications, and other services are subject to those providers' own practices. Review their privacy information when you use them.
Security
We aim to use appropriate technical and organizational safeguards for the information we handle. No online service or device storage can be guaranteed completely secure. Use a strong password, keep your device secure, and avoid sharing account access.
Contact us if you suspect unauthorized account access or a privacy incident. We will assess the issue and follow applicable notification obligations.
Children's privacy
Kuebird is not intended for children under 13. Users must also meet any higher age or parental-permission requirement that applies to them. Organizers should not enter information about a child who is ineligible to use the service.
If you believe a child's information was entered inappropriately, contact us so we can assess it and take appropriate action, including deletion where required.
Changes to this policy
We may update this policy as features, operations, or legal requirements change. The date above identifies the latest version. We will provide additional notice of material changes where appropriate or required.
A policy update does not itself supply consent for a new purpose that requires it. We will obtain any additional consent required by law.